After placing an order, you can track its status by logging into your account and navigating to the 'My Orders' section. Here, you'll find real-time updates and tracking information for your purchases.

We process orders promptly to ensure quick delivery. If you need to cancel or make changes to your order, please contact us before 3:00 PM PST (California Time) on the same day of purchase. Reach out via:

• Email: cleancare@skinix25.com
• Phone: 833-626-2649 (Press #0 for support, Skinix25 by CV STAR INC)

Once an order has been shipped, modifications or cancellations are not possible.

Currently, we offer shipping within the United States only. International shipping is not available at this time.

We provide free shipping on orders of 6 boxes or more. Orders containing fewer than 6 boxes will incur a standard shipping fee of $5.99.

If you notice an error in your shipping address, contact us immediately at cleancare@skinix25.com or call 833-626-2649 #0. Please verify your shipping address before finalizing your order, as we cannot change the address once the order has been shipped.

We offer a 60-day return policy. To initiate a return, contact us at cleancare@skinix25.com with your order details.

Please note: Orders that include free promotional products are not eligible for returns or refunds, as determining the accurate refund amount becomes challenging.

We apologize for any inconvenience. Contact us at cleancare@skinix25.com within 7 days of receiving your order. Provide your order number and photos of the issue, and we'll work to resolve it promptly.

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay, allowing you to choose the most convenient payment option during checkout.

Discount codes cannot be combined with other promotions or rewards points. Ensure your code is valid, not expired, and meets any minimum purchase requirements.

If you're experiencing login issues, try resetting your password. If problems persist, contact us at cleancare@skinix25.com for assistance.

Redeem your rewards points at checkout by applying them to receive a free pack before completing your order.

Currently, rewards points cannot be combined across multiple accounts. Please use the same account for all purchases to accumulate points effectively.

Detailed ingredient information for each product is available on the respective product pages under the 'Ingredients' section.

Our Cleansing Pads are crafted from 100% pure cotton, free from harsh chemicals, fragrances, and alcohol, ensuring a gentle, non-irritating experience suitable for sensitive skin. Individually packaged, they maintain hygiene and moisture without contamination risks.

Yes, our Cleansing Pads are infused with hydrating and skin-soothing ingredients, including hyaluronic acid and Centella Asiatica extract, to nourish and refresh your skin.

Absolutely. Our Cleansing Pads have passed the HRIPT (Human Repeat Insult Patch Test) with zero irritation, confirming their safety for daily use, even on sensitive skin. Official certification documentation will be provided upon request.

Individual packaging ensures each pad remains fresh, reducing product waste. This approach eliminates the need for plastic resealable lids found in bulk packaging, thereby decreasing plastic consumption and contamination risks.